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Chatbots for businesses

We design virtual assistants

for your business

Being everywhere and always having the right answer ready is impossible.

But chatbots and virtual assistants equipped with Artificial Intelligence can do it, every day, in your place.

At SAY we design virtual assistants for companies in the form of chatbots.

We study natural and functional conversational flows, to reduce staff effort, optimize work timelines, offer useful experiences and dialogue with users at any time.

What are the application areas of chatbots in conversational marketing?

E-commerce

At SAY we develop chatbots for e-commerce, which recommend products in line with their needs to those browsing your site and update them on the latest offers.
Customer care

We build chatbots designed for customer care: they are (literally) available at any time, to respond to any request. And if they don’t find the solution, they put the customer in contact with the support staff.
Hospitality

We design conversational solutions for receptions: for example, guests can ask for information directly from the bot, avoiding staff having to repeat it multiple times.
Home banking

What if someone needed assistance from the bank in the middle of the night? They can ask for support from their credit institution’s web chatbot, on the website or directly on the home banking app.
Gamification

Conversational interfaces also engage users with games and questions. At SAY we can study quizzes together for the most loyal customers, with prizes up for grabs and apply other gamification logics to entertain and build loyalty among people.

How we open a dialogue with your target on different channels

Through our method, flexible and measurable, we achieve the set objectives and monitor the results achieved.

We analyze the objectives of the touchpoint and the communication content.
We study your assistant’s tone of voice, to give it a recognizable personality in line with your company values. Politeness, irony, seriousness, wisdom, liveliness: what will be the character of your new virtual team member?
We establish which and how many conversational flows to activate and then develop them according to a “choice” system, based on the option selected by the person. In the case of an assistant equipped with artificial intelligence, we educate it to recognize an initial pool of expressions useful for creating natural dialogue.
We monitor the most useful insights from interactions between the assistant and the user, to perfect performance.

Why should you have a chatbot?

Offer 24/7 service to your customers
Reduce staff effort for low-value and repetitive operations
Analyze conversational interaction data and derive useful insights for your business
You have a tool available to inform, engage and build loyalty among people.

Why develop your chatbot with SAY?

Innovation and marketing experts

At SAY we combine advanced technical skills with effective marketing strategies to offer innovative solutions to our clients. We are always up to date with the latest technologies and trends in the sector, allowing you to tackle market challenges with cutting-edge tools and tailor-made strategies.
360-degree project management

We manage every aspect of your project, from technical development to crafting an emotional tone of voice that is consistent with your brand identity. This comprehensive approach allows us to guarantee effective communications that engage your audience and strengthen your image in the market.
Continuous monitoring and optimisation

We constantly analyse performance using detailed statistics. If necessary, we intervene with targeted optimisations to improve results. This data-driven approach ensures that every action is measurable and geared towards business objectives.